Roles and Responsibilities

Daily Job Functions

1.1.  Set daily work schedule for warehouse personnel

1.2.  Set daily work schedule for courier personnel

1.3.  Supervise and conduct all warehouse work processes in line with CanDox warehouse policy and procedure

1.4.  Supervise all courier work processes in line with CanDox warehouse policy and processes

1.5.  Supervise all special projects in line with the General Manager’s priority control list

1.6.  Initiate all lost carton searches

1.7.  Conduct warehouse and courier operations when necessary

1.8.  Report all problems, concerns and recommended actions to the GM

1.9.  Perform all other tasks assigned to the warehouse manager by the GM

Warehouse Operations

2.1.  Ensure accuracy of all work practices and procedures

2.2.  Recommend changes to policy, work practices and procedures

2.3.  Ensure productivity against standards and benchmarks

2.4.  Maintain security of operations and safety of employees

2.5.  Ensure efficient scheduling and routing for pick ups and deliveries

2.6.  Generate monthly billing invoices for clients

Promote Business Growth and Success

3.1.  Provide input for annual budgets and forecasts

3.2.  Evaluate and recommend value added services

3.3.  Tracking, monitoring and measuring the success of all we do against agreed upon benchmarks

3.4.  Work cooperatively with sales staff to ensure customer satisfaction

Customer Contact Management

4.1.  Ensure that all services provided meet or exceed customer needs

4.2.  Maintain and manage all contract provisions and revisions to correctly charge customers

4.3.  Communicate with customers in regard to problem resolution and satisfaction in conjunction with sales staff

4.4.  Cooperate and work with sales staff to manage customer procedures for efficiency and accuracy

Security and Privacy of Systems and Manual of Operations

5.1.  Understand and maintain all CanDox policy, work practices and procedures

5.2.  Understand and comply with CanDox fail safe procedures

5.3.  Understand and comply with CanDox disaster management and recovery plan

5.4.  Understand and comply with CanDox security policies

Facility Management

6.1.  Maintain cleanliness and presentation of all CanDox office space facilities

6.2.  Maintain cleanliness and presentation of all physical assets

6.3.  Ensure daily redundant backup of all CanDox and customer data

6.4.  Ensure the integrity of back up power sources

6.5.  Maintain effective employee security access code system